Privacy policy

This policy explains how Fortlex Media ("we", "us") handles personal information collected through this website. We are based in Sydney, Australia, and aim to handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth), and with other privacy laws that apply to our clients and visitors, such as the GDPR or UK GDPR where relevant.

This policy should be reviewed by a qualified legal adviser before launch to confirm it reflects your actual systems and obligations.

Information we collect

• Enquiry details you submit through our contact and quote forms, such as your name, email address, phone number, business name, country, location and project information.
• Technical information such as anonymised usage statistics, if website analytics is enabled. We use privacy-focused, cookieless analytics where possible.
• Security signals used by our spam protection service, such as Cloudflare Turnstile, to distinguish people from automated abuse.

Please do not submit sensitive information, such as health, disability, political or financial details, through our forms. We do not ask for political affiliations or voting preferences.

How we use information

• To respond to your enquiry and prepare quotes
• To provide and manage services you engage us for
• To protect our website from spam and abuse
• To improve our website and services

We do not sell personal information. We will only send marketing emails with your consent, and you can unsubscribe at any time.

Service providers

Form submissions are delivered to contact@fortlexmedia.com through a form-processing or email delivery provider. Our website is hosted on Cloudflare. Fonts are loaded from Google Fonts and photographs from the Unsplash image CDN, which means these providers may receive your IP address when you visit. These providers may store or process data outside Australia.

Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we keep it only as long as needed for the purposes above or as required by law.

Access, correction and complaints

You can ask to access or correct the personal information we hold about you, or raise a privacy concern, by emailing contact@fortlexmedia.com or writing to us at Level 1/91 York St, Sydney NSW 2000. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.